Computer Problem Report Form

1.  Describe your problem.

2.  Now, describe the problem accurately.

3.  Speculate wildly about the cause of the problem.

4. Problem severity:

  Minor
  Minor
  Minor
  Trivial

5. Nature of the problem:

  Locked up
  Frozen
  Hung
  Strange Smell

6.  Is your computer plugged in?

  Yes
  No

7.  Is it turned on?

  Yes
  No

8.  Have you tried to fix it yourself?

  Yes
  No

9.  Have you made it worse?

  Yes
  No

10.  Have you had "a friend" who "knows all about computers" try to fix it for you?

  Yes
  No

11.  Did they make it worse?

  Yes
  No

12.  Have you read the manual?

  Yes
  No

13.  Are you sure you've read the manual

  Yes
  No

14.  Are you absolutely certain you're read the manual?

  Yes
  No

15.  If you read the manual, do you think you understood it?

  Yes
  No

16.  If "yes", then explain why you can't fix the problem yourself.

17.  What were you doing with your computer at the time the problem occurred?

18.  If you answered "nothing", then explain why your were logged in?

19. Are you sure you aren't imagining the problem?

  Minor
  Minor
  Minor
  Trivial

20.  Does the clock on your home VCR blink 12:00?

  Yes
  No

21.  Do you have a copy of "PC's for Dummies"

  Yes
  No

22.  Do you have any independent witnesses to the problem?

  Yes
  No

23.  Do you have any electronics products that DO work?

  Yes
  No

24.  Is there anyone else you could blame this problem on?

  Yes
  No

25.  Have you given the machine a good whack on the top?

  Yes
  No

26.  Is the machine on fire?

  Yes
  Not yet

27.  Can you do something else instead of bothering me?

  Yes
  No